Duty Manager - Luxury Hotel Operations in Bali

Join Red Planet Philippines Services Corporation as a Duty Manager in the vibrant and picturesque island of Bali! This is a unique opportunity to lead and elevate the guest experience in one of the world’s most sought-after tourist destinations. As a Duty Manager, you will be the backbone of our luxury hotel operations, ensuring seamless service delivery and exceptional guest satisfaction. With your strategic leadership and operational expertise, you will oversee daily operations, manage a team of dedicated professionals, and implement best practices to enhance the hotel’s reputation.

At Red Planet Philippines Services Corporation, we are committed to providing world-class hospitality services. Our team is passionate about creating memorable experiences for our guests, and we believe in continuous learning and development. In this role, you will have the chance to work in a dynamic environment, surrounded by stunning natural beauty and rich cultural heritage. This is more than just a job; it’s an opportunity to be part of a global brand that values innovation, excellence, and integrity.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure smooth and efficient service delivery.
• Manage and mentor a team of front office, housekeeping, and food and beverage staff.
• Implement and monitor service standards and quality control measures.
• Resolve guest complaints and ensure high levels of guest satisfaction.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and analyze performance metrics to identify areas for improvement.
• Ensure compliance with health, safety, and security regulations.
• Participate in training and development programs for staff.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Hotel Administration, or a related field.
• Minimum of 5 years of experience in luxury hotel operations, preferably in a front office or management role.
• Proven track record of managing teams and driving operational efficiency.
• Strong leadership and communication skills.
• Familiarity with hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Knowledge of local regulations and industry best practices.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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